Greetings Spa People!
Today I had the privilege of training an amazing team at a beautiful spa in San Antonio, Texas. From the moment a therapist reached out to me to show interest in Eminence, I noticed something special about this business.
The difference is a camaraderie that is rarely found in large spas such as this one. From owner, to massage therapist, every member of this business works together in the mutual push of success and excellent service within the spa. Every communication shared with me has been brimming with honest care and interest. And this same consideration is openly shared with each other.
What I love about this team, is that they all work together, at all times, to create a culture of sincere respect and positive energy. I could not detect one iota of resentment, frustration, or friction between them. How do they do it? I intend to ask the owners how they established this delightful environment, but for now, here are a few observations I noticed:
1) The owners project a feeling of warmth and open communication with their staff. Both of them project a sense of authority, however distinctly missing, is the ego behind it. They are humble, kind, and respectful. You instantly want to do your best thanks to this wonderful vibe they project!
2) Therapists engage with the owners and vendors in the decision making processes of the spa. New protocols and products are brought in with a team consensus. In order to earn my position as a vendor, several of the therapists had the opportunity to ask me about my products. It was not a quick decision made by the owners with the expectation that therapists would just "deal" with the change.
3) There was absolutely no back talk or negativity between any of the staff members. I mean NONE. This is sadly a rare phenomenon in our industry, especially in large resort spas. Not one person complained about scheduling issues, commissions, or product selection.
The key, I believe is simple: open communication and direct hands on participation of upper management/owners. By being available to their staff, I truly believe that these two heart-first leaders have created a nurturing place that their employees can call home. The staff works hard with a pleasant, service-oriented demeanor and I believe this is because they feel welcomed and appreciated.
I am happy to welcome this fantastic team into the Eminence family of partner spas. It's been a pleasure so far, and we're only just beginning!
Monday, March 26, 2012
Friday, March 2, 2012
Skin Business!
Greetings new readers!!
First of all, thank you for tuning into my first professional blog!
My goal for this blog is to provide a window to the outside world of esthetics as seen through my eyes. Having been in private practice myself, I know how easily one can acquire "treatment room tunnel vision" as I call it. Day in and out, estheticians work in dark, soothing environments. Estheticians in booth rental situations might spend hour upon hour, holed up in a small treatment room, isolated to one on one interactions primarily with clients. Do you ever wonder what other estheticians are doing? Do you ever wish you could peek through the tradeshow displays and marketing, and really SEE what is working for others in your field?
My career offers me the bird's eye view of hundreds of spas. I am allowed to observe and consult with huge resorts as well as small practices. I see what works, what flops, and most importantly, I notice the lessons to be learned from each experience.
For those of you who don't know me, I have an unquenchable thirst for knowledge, and an irresistible urge to share that knowledge. This is why I work with Eminence! They let me share my brain and the brains of other super professionals, whom I am humbled to call colleagues. Eminence believes that knowledge is power and invests heavily in making sure their partners receive the best in personalized education. I love that and so I was thrilled to become a part of it.
So, dear estheticians, spa directors, and business owners, allow me permission to share this fabulous world with you. Know that this blog is not directly tied to or mandated by Eminence Organic Skin Care. This was a choice I made for my business and for my clients. It may hit close to home for some of you or maybe unravel new ideas you hadn't considered. You might disagree or even reject my thoughts completely. But know this: I do this to help you.
I have always and will always believe that skin care is a powerful, professional field, full of surprises, innovation, and quirky human nature. Enjoy your career, forgive my type-os, and know that you are never alone in your journey!!!
First of all, thank you for tuning into my first professional blog!
My goal for this blog is to provide a window to the outside world of esthetics as seen through my eyes. Having been in private practice myself, I know how easily one can acquire "treatment room tunnel vision" as I call it. Day in and out, estheticians work in dark, soothing environments. Estheticians in booth rental situations might spend hour upon hour, holed up in a small treatment room, isolated to one on one interactions primarily with clients. Do you ever wonder what other estheticians are doing? Do you ever wish you could peek through the tradeshow displays and marketing, and really SEE what is working for others in your field?
My career offers me the bird's eye view of hundreds of spas. I am allowed to observe and consult with huge resorts as well as small practices. I see what works, what flops, and most importantly, I notice the lessons to be learned from each experience.
For those of you who don't know me, I have an unquenchable thirst for knowledge, and an irresistible urge to share that knowledge. This is why I work with Eminence! They let me share my brain and the brains of other super professionals, whom I am humbled to call colleagues. Eminence believes that knowledge is power and invests heavily in making sure their partners receive the best in personalized education. I love that and so I was thrilled to become a part of it.
So, dear estheticians, spa directors, and business owners, allow me permission to share this fabulous world with you. Know that this blog is not directly tied to or mandated by Eminence Organic Skin Care. This was a choice I made for my business and for my clients. It may hit close to home for some of you or maybe unravel new ideas you hadn't considered. You might disagree or even reject my thoughts completely. But know this: I do this to help you.
I have always and will always believe that skin care is a powerful, professional field, full of surprises, innovation, and quirky human nature. Enjoy your career, forgive my type-os, and know that you are never alone in your journey!!!
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